Frequently Asked Questions (FAQ)
At Washington Clinic, we’re committed to making healthcare clear, accessible, and affordable for everyone. Below are answers to the most common questions about our clinic, appointments, insurance, billing, and services.
General Questions
What kind of clinic is Washington Clinic?
Washington Clinic is a Nurse Practitioner–owned primary care clinic providing insurance-based and sliding scale healthcare for patients of all ages — children, adolescents, adults, and seniors. Our focus is on affordable, accessible, and prevention-centered care.
Where is the clinic located?
📍 449 Highway 1 W, Iowa City, IA 52246
📞 (319) 867-2170
✉️ info@washingtonadultclinic.comWhat are your clinic hours?
We are open:
Monday – Friday: 8:00 AM – 5:00 PM
Closed on weekends and federal holidays.If you have a medical emergency, call 911 or go to the nearest emergency room.
Appointments & Registration
How do I become a new patient? It’s easy!
Register as a Patient online or call us at (319) 867-2170.
Can I walk in for an appointment?
We offer same-day and next-available appointments whenever possible. Scheduling in advance is recommended to secure your preferred time.
What should I bring to my first visit?
- A valid photo ID
- Insurance card
- List of current medications
- Any relevant medical records or test results
How long will my first appointment take?
- Most new patient visits take 40–60 minutes, allowing time for history, medication review, screenings, and care planning.
Insurance & Billing
What insurance plans do you accept?
What insurance plans do you accept?
We accept:
- Wellmark Blue Cross and Blue Shield
- UnitedHealthcare
- Medicare Part B
- Iowa Medicaid (Amerigroup, Iowa Total Care, Molina Healthcare)
If your plan isn’t listed, call us — many out-of-network benefits can still be used.
Do you accept self-pay patients?
Yes. Washington Clinic offers a sliding scale fee structure for self-pay patients based on household income.
Call (319) 867-2170 to learn more and find out if you qualify.What payment methods do you accept?
- A valid photo ID
- Insurance card
- List of current medications
- Any relevant medical records or test results
When is payment due?
All copays and balances are due at check-in on the day of your appointment.
What is your cancellation policy?
Please cancel or reschedule at least 24 hours in advance.
Missed appointments or late cancellations may result in a fee.
Services & Care
What services do you offer?
- Preventive & Wellness Care
- Pediatric & Adolescent Care
- Women’s & Men’s Health
- Chronic Disease Management
- Same-Day Sick Visits
- Telehealth Services
- Vaccines & In-Office Testing
- Mental Health Screening & Medication Management
Learn more on our Primary Care page.
Do you offer telehealth visits?
Yes. We provide secure, HIPAA-compliant telehealth appointments for many medical concerns. Call us to find out if your visit qualifies.
Do you prescribe controlled substances for mental health?
We offer medication management for common mental health conditions such as depression and anxiety. Controlled substances are prescribed according to strict medical and legal guidelines, and may require in-person evaluation.
Do you see patients of all ages?
Yes! We provide primary care services for children, adolescents, adults, and seniors.
Patient Portal & Forms How do I access the patient portal?
You can log in securely here:
👉 Patient PortalThrough the portal, you can:
- Update personal information and forms
- Request appointments
- Review visit summaries
- Communicate securely with our team
Where can I find your privacy and consent forms?
Urgent & Emergency Car
Do you provide emergency services?
No. Washington Clinic is not an emergency facility. If you’re experiencing a medical emergency, call 911 or go to the nearest emergency department.
What if I need after-hours care?
If your concern can’t wait until the next business day, please visit an urgent care clinic or the emergency department. For non-urgent matters, leave a message and we’ll return your call the next business day.
Other Common Questions Are you accepting new patients?
Yes — we’re currently accepting new patients. Register online or call us to schedule your first appointment.
How can I follow the clinic for updates?
Washington Clinic on Facebook
Follow us for clinic news, health tips, and community updates.Patient Portal & Forms How do I access the patient portal?
You can log in securely here:
👉 Patient PortalThrough the portal, you can:
- Update personal information and forms
- Request appointments
- Review visit summaries
- Communicate securely with our team
Where can I find your privacy and consent forms?